Archives: News



Only two out of 12 of the UKs major mobile phone providers have so far committed to keeping roaming in the European Union ‘free’ after Brexit – meaning millions could be charged more to use their phone in Europe when the UK finally leaves the EU. Mobile phone firms have been banned from charging you extra fees to […]

Brexit Roaming Charges



BT has promised that it won’t raise broadband, mobile or line rental prices for its millions of customers until March 2020, following multiple price hikes over recent years. BT has said however that it plans to raise prices in line with inflation after this point. There’s also no guarantee that […]

BT Freeze Prices Until March 2020


BT are set to raise prices over a variety of products early in the new year. A statement released on the BT website says some prices will be raised on 7 January 2018, and they will be writing to around 10 million customers who’ll be affected. BT has, however, frozen the […]

BT To raise prices in January 2018



Ofcom have launched an investigation into the soaring costs of certain telephone service numbers. The regulator will examine directory enquiries numbers, which begin with 118, after some providers were found to be charging up to £10.50 a call. They will also be looking at 070 numbers, which allow users to be contacted on […]

Ofcom to investigate the cost of 118 calls


Under new proposals from telecoms regulator Ofcom, Landline and broadband customers who suffer slow repairs, or missed deadlines or appointments, would receive money back from their provider, without having to ask. Customers would be entitled to automatic compensation, without having to go through a potentially lengthy and difficult claims process, […]

Compensation for landline and broadband customers



Sky are set to follow in BT’s footsteps and hike the price of its line rental by 9% to £18.99/month. Sky said the price increases are a result of “ongoing investment” in its technology and customer service, among other areas. The increase on Sky’s current £17.40/mth landline price will be communicated to customers by […]

Sky to increase line rental and call costs


BT is set to raise the monthly cost of a number of its call packages and also raise the charges for some calls as well. But many of those affected will be able to leave their contract penalty-free, or can try and negotiate a better deal. The changes are expected to […]

BT set to raise call charges



Telecoms regulator Ofcom has launched a probe into landline-only rental prices after over concerns the elderly and vulnerable are being hit hard by rising costs. Ofcom said all major landline providers had increased line rental charges by between 28% and 41% in recent years, despite the wholesale cost of providing […]

Ofcom to review standalone landline prices


Line rental is rising by £1.50 a month on average but some will pay an extra £2.10 Out of bundle international call charges are rising to 20p per minute, from 15p Call charges to UK landlines and mobile phones are also rising Customers have 30 days to cancel the contract […]

EE to hike line rental charges